Returns and Exchanges
Garden of Wisdom Return Policy
Please check your order upon arrival for errors or damages. If any are found, contact our GoW customer service within 2 business days so we can correct these issues immediately.
Garden of Wisdom cannot accept returns for raw materials (oils, powders, butters, hydrosols, actives, etc.) unless there is a defect in the raw material or the wrong product was shipped to you.
As our Exchange Policy, we will only offer store credit on unopened products which do not have a sample size available.
Samples are considered the smallest size of any product. For example, of the 1 oz and 4 oz Hydrating Mists we offer, the 1 oz is the sample size, and since our serums are offered as either .25 oz or 1 oz, the .25 oz is the sample size.
If you are considering the addition of a new product to your routine, we encourage you to first purchase the sample size before purchasing the full size. Skin compatibility will be solely at your discretion, therefore it's best to invest in the sample size to allow for possible skin sensitivities, allergic reactions, etc.
When returning a full size opened product (for store credit) that did not have a sample size available, please notify us first to request authorization.
While there will not be a restocking fee for returns, we will only offer store credit for the original purchase price of the product itself, not the cost of shipping to you or the cost of the return shipping to us.
If you are unsure about any of our return policies, please don't hesitate to contact us via email at firstname.lastname@example.org or submit your questions in the form provided.