Please read this policy as it has information that is very important for your order - including our free shipping for US orders below! :)
Please read below for important details!
USA Orders: *When your order is over $99 you can apply the discount code below to receive FREE shipping. This discount will not be automatically applied to orders over $99. You MUST use our shipping promotion code listed below on our site for it to apply this to your order. Please make sure to use this code as we cannot retro-actively apply it. Cannot be combined with any other offer or promotion.
Shipping Promotional Code - FREESHIP99
Shipment Processing Time: 1-4 Business Days
(see actual transit times below)
Rush Order? If you need your order shipped sooner, we ask that you add a Rush Fee to your order. Orders placed before 2 pm with a Rush Fee added will go out same day (otherwise it will default to the next day.) You can purchase a Rush Fee here. Orders placed on a weekend will not be processed until the following Monday.
Once a package leaves our facility, it becomes the responsibility of the USPS to deliver the packages. We cannot be held responsible for missing packages. We encourage you to add insurance to your package.. (email us at email@example.com for more information)
Garden of Wisdom retains the right to charge the actual amount of shipping (no hidden fees) to your credit card at the time of purchase. Shipping rates will be offered in your 'cart' with multiple options available.
For products purchased that GoW bottles in a glass container; due to the fragile nature of these items, we recommend selecting 'Priority Mail' as your shipping option when checking out. 'First Class' is shipped in a bubble envelope and is not the safest or most protected shipping option for glass bottles and/or glass droppers.
Insurance can be added to your order at any time; just drop us an email and we can calculate shipping for you.
- Please be mindful to choose the correct shipping option. If you are not sure, feel free to email us prior to placing your order to ask any questions.
- Make sure the address on your order is correct before submitting your credit card or PayPal information for payment. Interrupting your order processing to notify GoW of your incorrect address will delay your order considerably.
- Please check your order upon arrival for any errors or damages. Let us know within 48 hours so we can take care of any issues immediately.
- Shipping/Forwarding Services - For our customers that choose to have their items sent with Shipping/Forwarding services, where the item is shipped to a US location, and then re-shipped to an overseas location - we cannot be held liable for any damage that happens to your package under these circumstances, as we are not able to control the handling of your items/package by the Shipping/Forwarding company. We cannot replace items that are sent this way. Our apologies.
All completed transactions will be notified via email of their order tracking details. You can check on the status of your order on the Track My Order page on this website.
International orders that are processed and shipped via USPS First Class International rates and are not always tracked once the package has departed our GoW facilities. If you are an international customer and would like tracking, please select 'International Priority Air Mail' from the drop-down options at checkout. All duties and tariffs are the responsibility of the customer and Garden of Wisdom is not responsible for any payment of custom duties or tariffs for said international orders, Please contact your local Customs Office in your country for further details so you can anticipate this. Packages can be delayed while processing at your Customs Office up to 3-4 weeks.
If your package is taking longer than the estimated time frame mentioned below, please contact us with the form provided and our customer service staff will see what information we are able to locate. Garden of Wisdom most often can only access the same information as is available on the original shipping confirmation. We can confirm that it has left the country.
Free Shipping is offered on US orders over $99. This promotion cannot be combined with any other coupon/or promotion. We only allow one promotion/code/discount) per order. Any orders placed with more than 1 code may be refunded or delayed. (Does not apply to Wholesale)
First Class domestic orders are packaged and shipped in a commercial bubble envelope; glass containers require Priority Mail shipping (see above).
Transit Times/Shipping Alert: Due to Covid19: Transit times are longer than usual at the moment. Please make sure to anticipate this when ordering. This isn't something we can control and we appreciate your understanding.
Below are some estimated times based on what we are seeing at the moment but are subject to change.
First Class - 7 - 10 business days (usually 3-5)
Priority - 3 - 5 business days (usually 2-3)
First Class International 6-8 weeks (usually 2-6)
Priority International 10-14 Business Days (usually 7-10)
Please see the USPS site for more information
Any question regarding Garden of Wisdom shipping policies not listed on this page can be answered by our customer service staff - just drop us an email at firstname.lastname@example.org!