By ordering from Garden of Wisdom LLC you are acknowledging that you have read this document and agree to the Policies and Disclaimer.

Please Note: Once an order is placed, we are not usually able to cancel it.
We kindly ask that you double-check your order before completing your purchase.
If a cancellation is absolutely necessary and the order has not yet shipped, we may be able to stop the shipment  - however, only Store Credit will be issued.
Refunds are not available for cancelled orders.

You can find our Shipping Policies, Sample Policies, Return Policies and Raw Material Ingredient & Liability Disclaimers below.

If you do not agree with our Policies and Disclaimers, please do not place an order. Thank you.

Shipping Policies:
We cannot be held responsible for custom, brokerage or tariff fees.

DOUBLE CHECK YOUR SHIPPING OPTIONS AND ADDRESS
Let us know immediately if there are any changes needed to your address. 
We will not take responsibility for packages sent to an incorrect address if the address was entered incorrectly at checkout.

Please check your order upon arrival for any errors or damages.
Let us know within 48 hours if this is the case.

ANY QUESTIONS PLEASE EMAIL US AT THIS EMAIL
customerservice@gardenofwisdom.com

NOTE: Your shipping notice will come from shipstation.com
Please add them to your e-mail contact list
We ship to the address in the "Shipping" section of your order.
We do not use any addresses that may be listed in PayPal.

Once a package leaves our facility they become the responsibility of the Shipper. (United States Postal Service). It is up to USPS to deliver the packages. 
We cannot be held responsible for missing packages.
We CAN add insurance to your package.

Please note INTERNATIONAL PACKAGES ARE NOT ALWAYS TRACKED ONCE THEY LEAVE THE USA. This service is only available if you choose express shipping or add registered mail to your package. (additional fees)

If you need or want to confirm the shipping charges in advance, please contact us.

    Orders with Glass Please Read!!
    Ground Advantage     orders are packaged and shipped in a commercial bubble envelope; Any items in glass containers require Priority Mail shipping. (see more below
    If you prefer a box for this, contact us. 

    Transit Times/Shipping Alert:     Due to various weather and travel related events, transit times can still be longer than usual. Please make sure to anticipate this when ordering. This isn't something we can control, and we appreciate your understanding.

    Below are some estimated times that are subject to change.
    Below are some estimated times based on what we are seeing at the moment but are subject to change.

    USA Orders
    First Class - 7 - 10 business days (usually 3-5)
    Priority - 3 - 5 business days (usually 2-3)

    International Orders
    First Class 6-8 weeks (usually 2-6)
    International 10-14 Business Days (usually 7-10)
    We cannot be held responsible for custom, brokerage or tariff fees.

    Late or Missing Packages

    If your package is taking longer than the estimated time frame below, please contact us and we will see what information we can find out. We usually only have the same information available as what is on the tracking page but will do our best to assist you.

    USA Packages: The USPS uses GPS Tracking for Delivery for US orders, so they will know exactly where a package was delivered. Please allow for the time frame above. Contact us if it goes outside of this delivery schedule. If you think your package is missing, please contact us so we can put an inquiry into them. 

    International Packages: Please allow for the time frame above. Contact us if it goes outside this delivery schedule. If you think your package is missing, please email us so we can put an inquiry into them.  

    This article might help -
    https://faq.usps.com/s/article/Delayed-Mail-and-Packages#who_do_I_notify_if_late

    Sample Policies

    Garden of Wisdom offers reasonably priced Finished Product sample size products in almost every area of skin care. We always encourage purchasing a sample size of the product you are considering adding to your routine.  This helps to ensure any possible skin sensitivities will be recognized and skin compatibility will be solely at your discretion.

    Return Policies

    Please Note: Once an order is placed, it cannot be cancelled. We kindly ask that you double-check your order before completing your purchase. If a cancellation is absolutely necessary and the order has not yet shipped, we may be able to cancel it  - however, only Store Credit will be issued. Refunds are not available for cancelled orders.

    If you are considering the addition of a new product to your routine, we encourage you to first purchase the sample size before purchasing the full size. Skin compatibility will be solely at your discretion, therefore it's best to invest in the sample size to allow for possible skin sensitivities.

    Samples are considered the smallest size of any product. For example, of the 1 oz and 4 oz Hydrating Mists we offer, the 1 oz is the sample size, and since our serums are offered as either .25 oz or 1 oz, the .25 oz is the sample size. If you are unsure, please don't hesitate to contact us.

    Questions? Email Us:  customerservice@gardenofwisdom.com

    Ingredient Disclaimer Policies

    If you require a Certificate of Analysis or other documentation
    for one of our cosmetic raw materials, please email us BEFORE 
    placing your order - so we can make this sure this is available.

    We sell ingredients with the understanding that you are going to do your own research to know how to use each ingredient you are purchasing. We cannot be held liable for misuse of our ingredients that we supply. Some ingredients do not have a specific percentage to use and is up to the discretion of the formulator.

     We do Supply the Following Information on our Website:

      • INCI & Full Ingredient Listing
      • Suggested Percentage of Use
      • Solubility
      • Purity (if pertinent)
      • Shelf Life
      • Any Safety Considerations

    We do not, by default - supply the following information:

    • MSDS/SDS
    • COA
    • GC/MS Reports
    • Tech Sheets

    1. Ingredient Percentages: Some ingredients do not have a specific amount to use, and it is up to the discretion of the formulator. We encourage you to research your formulas to be confident what you are doing.
    2. SDS, COA and other files: As a small company focused on being a DIY (Do It Yourself) supplier of ingredients, we do not regularly keep SDS, MSDS, or CoA (Certificate of Analysis) on hand. To keep our ingredients affordable for our customers, we purposefully do not build in an administrative cost of consistently obtaining and processing this documentation into the product price. We go through our ingredients very quickly so this would be cost prohibitive.
    3. Keeping this information on hand for these files would require us to hire more people to keep this updated. We would have to raise our prices to compensate. We don't want to increase our prices, and most of our DIY customers have not asked for this information, so we want to keep everything simple. We simply do not have the infrastructure for this.
    4. We do charge a fee for any files that are required. Please email us to find out more.
    5. Note about Essential Oils - please thoroughly research Essential Oils before using them. They are not meant to be used neat (despite what other sites or books might say). Severe sensitization can occur, and it is not reversible. 
           Email Us for References.
    6. Note about Carrier Oils - most carrier oils can be used 100%, although some are rich, and you may desire to dilute them. Testing, researching, and experiencing them for yourself can be very helpful. Please don't keep the dropper that comes with the oil in the essential oil. The oil can eventually soak into the rubber dropper and "dissolve" it. We are changing our glass bottles to have caps instead of droppers as we run through stock.

    We do charge $10 per file when requested after purchase for processing.

    If you require a Certificate of Analysis or other documentation
    for one of our cosmetic raw materials, please email us BEFORE 
    placing your order - so we can make this sure this is available.


    Note about Essential Oils - please thoroughly research Essential Oils before using them. They are not meant for internal use. They are also not meant for neat (direct) use. (despite what other sites or books might say) Serious sensitization can occur and it is not reversible. Email us for References.

    Note about Carrier Oils -  Most of our carrier oils can be used at 100% although some are rich and you may desire to dilute them. Testing them out, researching and experiencing them for yourself can be very helpful. Please do not keep the dropper that comes with the oil, in the oil. The oil can eventually soak into the rubber dropper and "eat" it" We are changing our glass bottles to have caps, instead of droppers as we run through stock.

    Please read our Shelf Life Page

    Email Us @ customerservice@gardenofwisdom.com if you need resources to learn about Formulating, or Essential Oils.

    Liability

    Garden of Wisdom, its owner and employee(s) will not be held responsible for any results obtained from the purchase or sampling of any raw materials, whether effective, safe, harmful or otherwise.

    The Federal Food, Drug and Cosmetic Act requires that our raw materials are not labeled to be a cure, treatment, or as otherwise noted, disease preventable.
    Consumers/customers are advised to conduct their own tests to determine efficacy, safety, and suitability of purchased raw materials whether used alone or in conjunction with other companies' raw materials. We will not be held responsible for irresponsible use of our raw materials.

    Any information regarding recipes, formulas, or links to this type of information are at the discretion of the recipient and can only be recognized as information and educational. All information has been gathered from various sources. Any information (including descriptions of raw materials) used from this site is the sole responsibility of the replicator of said information. We do pledge that any information in this site is, to the best of our knowledge, true and complete. When an error is detected we will update the information as deemed appropriate.

    Garden of Wisdom's liability under this agreement shall be limited to replacing the product or refunding the customers purchase price, excluding shipping charges. Garden of Wisdom shall not be liable for any claims by the customer including lost profits, damage to business or goodwill or any other significant damages of any kind. This includes any product claims resulting from the marketing of the customer where the customer has mixed, blended, misrepresented, or packaged products which contain raw materials sold by Garden of Wisdom.

    The purchaser agrees to consult with a licensed healthcare practitioner if the product ordered is intended as a dietary supplement, nutraceutical, or consumable food item.

    If you are unsure about any of our purchase or return policies, please don't hesitate to contact us via email at customerservice@gardenofwisdom.com

    Thank You For Understanding and Thank You
    For Shopping with Garden of Wisdom!